In order to upgrade your SAP Litmos managed package to the latest version, you will need to use the link provided at the bottom of this article.
November 2019 Critical Update:
We strongly advise that you immediately upgrade to version 3.24 of the package as older versions do not pass the API key in the header which will prevent the "Sync Training Now" and "Disconnect from Litmos" functions from working properly. This will not adversely affect the data sync nor the package SSO method so your data should not otherwise be affected. Any questions can be answered by reaching out to firstname.lastname@example.org
1. If you are on version 1.xx of the managed package, please submit a support ticket to email@example.com as there are additional steps that need to be completed before you attempt to update the package.
2. If you are upgrading from version 3.9 or an earlier version, be sure to carefully review the release notes for information on our new permission sets. These permission sets must be assigned to assure continued access to the Litmos tab and the custom objects that come with the package.
3. In version 3.17 of the package, the settings to Enable or Disable User and Contact triggers will be set to disabled by default. Ensure that these settings are enabled if your organization needs to sync Salesforce User or Contact records with Litmos.
4. In version 3.21 of the package, Litmos Custom Settings were deleted because they were "public" and could be accessed by certain profile types in the Org if the profile permissions were arranged to provide access. The Custom Settings for the managed package, version 3.21, are "protected" and no longer accessible. Along with this change to private settings, the app needs to be reauthorized via the Litmos Connection page in the package. We recommend submitting a support ticket to complete this process.